Three-dimensional digital experiences To date, companies have been creating two-dimensional consumer experiences on two-dimensional devices, such as mobile phones, tablets, and desktop computers. The next generation of consumer experiences will be three-dimensional, lived through our entire environment, not just our devices. Customer interactions will bridge the gap between online and offline. For the enterprise, this
What’s the next big thing in context-as-a-service?
In our blogs, our digital engagement professionals explore new ideas and analyze the trends that are shaping our industry.
When it comes to digital experiences, consumers are not measuring banks against one another, but rather with leading digital commerce companies such as Amazon, Apple or Zappos. Consumers today look for the brands they interact with digitally to provide consultation and proactive advice on which products or services they might enjoy based on what that company
The birth and never ending iterations of mobile devices have created a rat race for mobile-related softwares and technologies, from mobile apps to payment platforms, and from cameras to music players. All of these pieces of software not only provide us with incredibly practical services that help to simplify our lives, but also keep us
This blog is part 3 of a series. Click here for part 1 and here for part 2. So you’ve snagged the opt-in. Now what? Data collection means nothing unless you know what to do with it. Once data transparency has been communicated and opt-ins have been encouraged, a new marketing monster takes over. Its
Gone are the days when people researched destinations using guidebooks, booked flights with their travel agent, and waited to receive their boarding pass in the mail. Today, most of these tasks are done using a laptop, mobile device, or even a wearable. It is as simple as booking a flight in a couple of clicks,
From brand trust and transparency comes a coveted catch in the digital world: the opt-in. Every brand wants their customers to provide useful data, but simply being honest with consumers isn’t enough to convince them. If they’re ever going to opt-in, you first need to grab their attention. This statement may seem obvious, but with