Insights on business models for the new economy

The pandemic is challenging how banks do business. But adapting to this shifting landscape calls for more than reactive measures. It requires a proactive approach.

That’s why the world’s most innovative financial institutions are currently reimagining their role in our communities. They don’t want to simply survive this new context—they want to thrive and emerge stronger than ever.

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In this report, you’ll get:

✓ Insights on the future of banking from industry leaders, including Rizwan Khalfan, TD Bank Group’s Chief Digital and Payments Officer; and Alan McIntyre, Accenture’s Global Banking Lead
✓ A deep understanding of current and future trends in financial services
✓ Tips on how to build customer trust and differentiate yourself from other financial institutions in today’s marketplace

If you’re recognized as a trust-based institution, as an institution that does the right thing for its customers, as a bank with purpose, then it drives net new customer acquisition. We’re seeing it with the challenger banks. It comes from customers sharing that these institutions have their best interests at heart.

Alan McIntyre
Senior Managing Director | Accenture Banking