Diebold Nixdorf and Flybits create a digital partnership to optimize field operations
TORONTO, ON (June 29, 2021) —
Using personalization and data contextualization capabilities, the Flybits powered App improves the efficiency of remote employees in the field.
Flybits, the leading digital experience platform for financial services, today announced the
successful launch of Service Connect, a data-driven and contextual mobile app created for
Diebold Nixdorf (NYSE: DBD), a world leader in providing end-to-end services, software, and hardware for the banking and retail industries. The app, created in collaboration with Diebold Nixdorf and powered by Flybits, was designed to provide technicians in the field a more streamlined experience when obtaining and utilizing insights from the DN AllConnectSM Data Engine.
Diebold Nixdorf’s AllConnect Data Engine continuously aggregates and analyzes machine data received from devices using cloud computing and machine learning. When an incident is reported, it remotely identifies the precise root cause and the type of repair needed. With Service Connect, field technicians can enhance their knowledge base and ensure that incidents are resolved faster.
“Diebold Nixdorf has partnered with Flybits to improve how its field technicians work day-to-day as well as create a new blueprint to improve the overall lifecycle of its app,” says Brian Jamieson, Chief Operating Officer at Flybits. “We’re pleased to support the company’s ongoing commitment to excellence with our technology that enhances the working model for field employees, while also helping to maintain the caliber of their fleet of devices efficiently. We look forward to continuing our collaboration with Diebold Nixdorf to drive more innovative solutions forward.”
Service Connect was built with maximizing ease of use and productivity in mind. With it, field
technicians can now view all relevant service requests and tasks based on their context, gain access to directions, and view open requests that all field employees are currently working on, all within one centralized mobile app.
“The ability to leverage Flybits’ advanced core system and capabilities will go a long way in contributing to the outstanding performance of our solutions by streamlining the information delivery from our DN AllConnect Data Engine out to our field technicians in an optimized way,” says Olaf Heyden, Senior Vice President, Chief Operating Officer of Diebold Nixdorf. “Having everything they need in a centralized location and the ability to contextualize information has a tremendous impact on providing our customers with a more proactive and predictive service model.”
We enable enterprises to create and deepen customer engagement by delivering personalized, context-relevant experiences and engagement. Core to this is our expertise and deep IP in orchestrating and augmenting customer data with other datasets without privacy, interoperability or data movement concerns and complexities. The company was founded in 2013 with the core belief that data is the new asset class and trust is the currency.